More Than Words Mentoring, LLC - Terms and Conditions

Statement of Work:

Services:

Services provided by More Than Words Mentoring, LLC are designed to offer guidance, support, and tools for personal growth and recovery. These services focus on addressing challenges related to sexual addiction, betrayal trauma, and strengthening relationships. Mentors commit to creating a safe, respectful, and judgment-free environment to help you achieve your goals. It is important to note that mentoring is not a substitute for licensed therapy, counseling, or other professional services, and no guarantees of specific outcomes are made.

The scope of services includes one-on-one sessions, resource sharing, and personalized support as outlined during the onboarding process.

Duration of one-on-one mentoring session: 60 minutes for clients of Mark Horn; 80 minutes for clients of Laura Horn

Number of mentoring sessions included in monthly retainer: 4 sessions per month

Payment Terms: 

Provider does not charge per-session fees. Client must pay the agreed-upon monthly retainer fee of $460 (unless otherwise negotiated) in advance. Payments are due on a recurring basis beginning from the date of the first payment. (Example: If the first payment is made on June 15, then the next recurring payment is due on July 15).

Monthly recurring payments must be made by client via the HoneyBook Client Portal using one of the following methods: major debit/credit cards, Apple Pay, Google Pay, or bank transfer.

All prepaid fees are non-refundable and forfeited in the case of missed sessions or termination of services without 30 days' written notice, except in cases of personal calamity such as a layoff, emergency hospitalization, or the death of an immediate family member. Refunds will be processed within five (5) business days of an approved exception.

Rescheduling & Cancellation Policy: 

Client must provide at least 30 days' advance written notice to Provider to cancel their mentoring services.

It is the client’s responsibility to schedule, cancel, or reschedule sessions with at least 24 hours' notice, except in emergencies or with prior agreement from Provider.

Statement of Personal Commitment:

To maintain trust and encourage openness, clients and/or mentors mutually agree to the following:

Commitment to Sessions
-We are mutually committed to the success of each session by honoring the time and effort invested. As your mentor, I will come to every session fully prepared to guide and support you. In return, I ask that you prioritize punctuality, attend each session as scheduled, and come prepared to engage with any assigned work or reflections. Together, we will respect each other's time and dedication, ensuring that each session is productive and meaningful.

Confidentiality
-All shared information will remain personal and confidential unless otherwise specified in these terms and conditions. Both parties agree to uphold confidentiality, except in situations where disclosure is required by these terms, applicable laws, or where the mentor is a mandatory reporter. Providers are required to report any current or ongoing criminal activity they become aware of, including sexual abuse, incest, rape, and the use, possession, or distribution of child pornography. Confidentiality agreements do not protect such disclosures.
-Breaking confidentiality may lead to termination of the mentoring relationship.

Honesty and Communication
-We commit to fostering an environment of honesty and open communication. As your mentor, I will provide guidance, support, and feedback with transparency and integrity. In return, I ask that you approach our sessions with honesty, a willingness to share openly, and a commitment to engaging fully in the process. Together, we will prioritize trust and mutual respect as the foundation for meaningful progress.

Session Rules
-Maintain a safe environment for honesty and vulnerability.
-Allow space for emotions, including anger, sadness, and fear.
-Refrain from blaming others or making self-righteous statements.
-Take responsibility for personal actions.
-Affirm oneself and others.
-Pray for God’s presence and guidance in discussions.

Additional Terms:

Liability Waiver

Client is solely responsible for deciding if the feedback, advice, or other recommendations given by Provider as part of the Services are appropriate for Client and responsible for any implementation of the foregoing. Provider will not be liable to Client for any actions or inactions taken by client as a result of such feedback, advice or other recommendation.

By agreeing to these terms, Client holds harmless Mark Horn, Laura Horn, More Than Words Mentoring, LLC, and any personnel associated with More Than Words from liability for any advice or guidance provided, or outcomes experienced, including but not limited to: separation, divorce, suicide, financial loss, or criminal activity before, during, or after mentoring services.

Providers, Mark Horn and Laura Horn, are trained professionals, but are not state-licensed counselors, therapists, psychiatrists, or other licensed medical professionals. While adhering to ethical standards, state licensing regulations do not govern them.

Intellectual Property

Clients agree not to reproduce, share, or distribute More Than Words’ curriculum, tools, techniques, or any resources created by the mentor. All materials are copyrighted intellectual property. Breach of this agreement constitutes plagiarism and will result in termination of the mentoring relationship.

Dispute Resolution

Both parties agree to make every reasonable effort to resolve disputes arising out of or related to this Agreement through good-faith discussions. Legal action will only be pursued as a last resort if disputes cannot be resolved amicably.

This statement of work (“Statement of Work”) and the Service Terms and Conditions attached hereto (collectively, the “Agreement”) is entered into by and between the client specified in the Statement of Work (“Client”) and (“Provider”). Any capitalized terms used but not defined in this Statement of Work have the meaning set forth in the Service Terms and Conditions.

Accepted and agreed by their duly authorized representatives of the parties as of the Effective Date.

Service Terms and Conditions:

These Service Terms and Conditions (these “Terms”) set forth the terms governing Provider’s provision of the Services described on the Statement of Work and are hereby incorporated into the Agreement. 

  1. SERVICES AND COMPENSATION. Provider will provide the services specified in the Statement of Work (“Services”) to Client on the terms and conditions specified in these Terms. Client will pay Provider the fees in the amount and frequency specified in the Statement of Work. If the Statement of Work does not specify when fees would be due, the Client will pay all amounts due within ten (10) days of the date of the last signature (the “Effective Date”). All fees paid under this Agreement are non-refundable, unless otherwise expressly specified in these Terms or the Statement of Work.
     

  2. TERM; TERMINATION

    1. Term. This Agreement commences and expires on the dates specified in the Statement of Work. If the Statement of Work does not specify the start or end date, this Agreement will commence upon the Effective Date and continues until the completion of the Service specified in the Statement of Work, unless earlier terminated as provided herein (the “Term”). 

    2. Termination. The mentoring relationship may be terminated by either party under the following circumstances:

      -Breach of confidentiality or intellectual property terms.

      -Failure to comply with payment terms or scheduling policies.

      -Failure to meet commitments outlined in the Statement of Personal Commitment.

      -At the mutual agreement of both parties.

    3. Effects of Termination. Upon the effective date of termination of this Agreement for any reason, all rights and duties of the parties toward each other will expire, except: (i) Client will pay Provider all amounts owed but not paid for Services rendered through the effective date of expiration or termination; and (ii) Sections titled “Confidentiality,” “Ownership,” “Release,” “Indemnification,” and “Limitation of Liability” will survive.
       

  3. CONFIDENTIALITY. When working together, both parties may share private, valuable, or sensitive information ("Confidential Information"). This information is protected and cannot be shared or used improperly. However, some things don’t count as confidential, such as: 1. Information the recipient already knew and wasn’t bound to keep secret. 2. Information that becomes public through no fault of the recipient. 3. Information the recipient creates independently, without using the discloser’s information. 4. Information the recipient gets legally from someone else who isn’t required to keep it secret. 5. Current or ongoing criminal activity. The recipient must: Protect the discloser’s confidential information as carefully as they protect their own sensitive information. Only share it with people who need to know, like employees or advisors who are also bound by confidentiality. Use it only for the agreed purpose, not for anything else. Finally, this agreement does not stop either party from using or sharing their own information.
     

  4. LIMITED WARRANTY; DISCLAIMER. PROVIDER WARRANTS THAT IT WILL PERFORM THE SERVICES IN A TIMELY, WORKMANLIKE, AND PROFESSIONAL MANNER IN ACCORDANCE WITH GENERALLY RECOGNIZED INDUSTRY STANDARDS FOR SIMILAR SERVICES. CLIENT WARRANTS THAT IT HAS REVIEWED, AND IS SATISFIED WITH, THE STYLE AND MANNER OF SERVICES OF PROVIDER BASED ON PROVIDER’S PRIOR WORK. CLIENT UNDERSTANDS AND AGREES THAT: (I) PROVIDER WILL PERFORM THE SERVICES IN A SIMILAR MANNER AND STYLE AS THAT REVIEWED BY CLIENT; (II) PROVIDER’S SERVICES MAY BE SUBJECTIVE AND PROVIDER’S STYLE OR TECHNIQUES MAY EVOLVE OVER TIME; (III) THE SERVICES MAY VARY BASED UPON A CLIENT’S STYLE, BUDGET, OR NEED; AND (IV) WHILE CLIENT MAY PROVIDE SUGGESTIONS TO SERVICES AND DELIVERABLES, PROVIDER IS UNDER NO OBLIGATION TO INCORPORATE ANY CLIENT SUGGESTIONS; AND (IV) CLIENT WILL NOT BE ELIGIBLE TO RECEIVE A REFUND DUE TO DISSATISFACTION WITH PROVIDER’S DECISIONS OR ABILITY. PROVIDER (A) MAKES NO WARRANTIES EXCEPT FOR AS SET OUT ABOVE; AND (B) DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, ACCURACY, AND TITLE. PROVIDER DOES NOT WARRANT AGAINST INFRINGEMENT. PROVIDER’S SOLE AND EXCLUSIVE LIABILITY AND CLIENT’S SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THE LIMITED WARRANTY SET OUT IN THIS SECTION WILL BE REPERFORMANCE OF THE AFFECTED SERVICES. CLIENT MUST ALLEGE A BREACH OF SUCH WARRANTY WITHIN THIRTY (30) DAYS OF PERFORMANCE TO RECEIVE SUCH REPERFORMANCE.
     

  5. INDEMNIFICATION. Client will indemnify, defend and hold harmless Provider and its officers, directors, employees and agents from and against all taxes, losses, damages, liabilities, costs and expenses (including attorneys’ fees and other legal expenses) from any actual or threatened third-party claim in connection with or arising directly or indirectly from (i) bodily injury, death of any person, or damage to real or tangible personal property resulting from Client’s failure to perform Client Obligations or from the willful, fraudulent, negligent, or other acts or omissions of Client; and (ii) Provider’s performance of the Services under this Agreement, except to the extent that such claim is based on Provider’s breach of this Agreement, negligence or misconduct.
     

  6. LIMITATION OF LIABILITY. EXCEPT FOR EITHER PARTY’S BREACH OF THE SECTION TITLED “CONFIDENTIALITY” OR CLIENT’S OBLIGATIONS UNDER THE SECTION TITLED “INDEMNIFICATION”: (I) NEITHER PARTY WILL BE LIABLE TO THE OTHER PARTY OR TO ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGE WAS FORESEEABLE AND WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (II) NEITHER PARTY’S LIABILITY ARISING OUT OF THIS AGREEMENT WILL EXCEED THE AMOUNT ACTUALLY PAID OR PAYABLE TO PROVIDER UNDER THIS AGREEMENT.
     

  7. GENERAL

    1. Independent Contractor Relationship. The relationship between the parties is that of independent contractors. Neither party will have authority to contract for or bind the other party in any manner whatsoever.

    2. Entire Agreement. This Agreement constitutes the entire agreement and understanding between the parties with respect to the subject matter herein and supersedes all prior written and oral agreements, discussions, or representations between the parties. In the event of any conflict between the Statement of Work and these Terms, the Statement of Work will control.

    3. Assignment and Subcontracting. This Agreement is binding upon and inures to the benefit of the parties and their respective successors and permitted assigns. Neither party may assign this Agreement, without the prior written consent of the other party; not to be unreasonably withheld. Any such attempted assignment, delegation or transfer in violation of this Section will be null and void. There are no intended third-party beneficiaries to this Agreement. Provider may subcontract any of its obligations under this Agreement; provided that Provider will remain liable for its obligations and all acts or omissions of its subcontractors. 

    4. Force Majeure. Except for the payment of fees, neither party will be liable for failure or delay in performance to the extent caused by circumstances beyond its reasonable control.

    5. Governing Law; Consent to Personal Jurisdiction. This Agreement will be governed by the laws of the state or province (as applicable) of the principal place of business of Provider without regard to the conflicts of law provisions of any jurisdiction. To the extent that any lawsuit is permitted under this Agreement, the parties hereby expressly consent to the personal and exclusive jurisdiction and venue of the state and federal courts or other applicable courts located within the state or province (as applicable) of the principal place of business of Provider.

    6. Severability. If any term or provision of this Agreement is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability will not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. 

    7. Modification, Waiver. No modification of or amendment to this Agreement, nor any waiver of any rights under this Agreement, will be effective unless in a writing signed by the parties. Waiver by either party of a breach of any provision of this Agreement will not operate as a waiver of any other or subsequent breach.

    8. Notices. All notices, requests, consents, claims, demands, waivers, and other communications hereunder will be in writing and will be deemed to have been given (a) when delivered by hand (with written confirmation of receipt); (b) when received by the addressee if sent by a nationally recognized overnight courier (receipt requested); (c) on the date sent by email if sent during normal business hours, and on the next business day if sent after normal business hours; or (d) on the third day after the date mailed, by certified or registered mail, return receipt requested, postage prepaid. Such communications must be sent to the respective party at the addresses indicated on the Statement of Work (or at such other address for a party as will be specified in a notice given in accordance with this Section).